Contact information
The company
Trade name: AZ Growshop Asia
Legal entity: AZ Grow Co., Ltd. — บริษัท เอแซด โกรว์ จำกัด
Registered address: 248 Moo 4, Rob Muang Subdistrict, Mueang Roi Et, Roi Et 45000, Thailand
Taxpayer identification number (Thailand): 0115567030010
VAT registration: registered for VAT in Thailand under number 0115567030010 — we can issue a full-form tax invoice (ใบกำกับภาษีเต็มรูป)
We are a distributor of fertilisers, plant nutrients, growing media and cultivation equipment. We sell and deliver within Thailand only.
How to reach us
Email: info@azgrowshop.asia — the fastest route for orders, invoices, returns and anything about your personal data
Telephone: +66 62 321 7355 / +66 81 592 4247
Messaging: LINE, WhatsApp, Telegram, Facebook and Instagram
Office hours: Monday to Friday, 09:00–17:00 (ICT). Saturday, Sunday and Thai public holidays: closed. Messages sent outside these hours are answered on the next business day.
What to tell us
To get you an answer in one reply rather than three, include:
- your order number, if it is about an order
- what you need — an invoice, a tax invoice, a delivery update, a return, a technical question about a product
- for a damaged or wrong item: a photograph of the item and of the outer packaging
Response times
| What | When we respond |
|---|---|
| Email and messaging enquiries | Within 1 business day |
| Order and delivery questions | Same business day where the message arrives before 15:00 |
| Complaints — acknowledgement | Within 1 business day |
| Complaints — answer or clear next step | Within 7 business days |
| Personal data requests under the PDPA | Within 30 days, as the Act requires |
For business customers
If you buy for resale or need a full-form tax invoice (ใบกำกับภาษีเต็มรูป), email us with your 13-digit taxpayer identification number, the registered address for the invoice, and whether it is for your head office (สำนักงานใหญ่) or a branch (สาขา) with the branch number. Section 86/4 of the Revenue Code requires those particulars on the document.
For dealer pricing and wholesale terms, email info@azgrowshop.asia with your company name and taxpayer identification number.
Complaints
Email info@azgrowshop.asia with the word Complaint in the subject line, or call +66 62 321 7355. Our complaints page sets out the full procedure, what we do at each step, and how to escalate.
If we have not resolved your complaint to your satisfaction, you can go to:
- Office of the Consumer Protection Board (สคบ. / OCPB) — hotline 1166
- Department of Agriculture (กรมวิชาการเกษตร) — hotline 1174, for fertiliser and agricultural chemical products
- Office of the Personal Data Protection Committee (PDPC) — for anything about your personal data
Where else to find us
Facebook, LINE, Instagram, YouTube and Telegram. We also sell on Shopee and Lazada.
