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YOU MAY CANCEL AND RETURN WITHIN 7 DAYS OF RECEIVING YOUR ORDER

1. What "in full" means

Your refund covers:

• the price you paid for the goods, and
• the delivery charge you paid us on the original order, and
• the postage you pay to send the goods back, where the return is our fault — see clause 4.

We deduct no restocking fee, handling fee, administrative fee or inspection fee. Nothing.

2. Condition of the goods

Keep the goods in reasonable condition while they are with you, and repack them in the original packaging if you still have it. You may open a package and inspect what is inside — that is what the 7 days are for. Opening a box does not cost you your right to cancel.

We can reduce a refund only if you have handled the goods beyond what is needed to inspect them and their value has genuinely dropped as a result. If we do that, we tell you the amount and the reason in writing, and you can dispute it.

Two practical limits, for reasons of safety rather than policy:

• Opened liquid nutrients and opened chemical products cannot be resold once the seal is broken, so if you have used part of a bottle we refund the unused portion pro rata rather than the whole bottle. An unopened bottle is refunded in full.
• Opened growing media (coco, perlite, rockwool) that has been wetted or used cannot be returned. Unopened bags are refunded in full.

If you cancel a product that falls into either case, tell us and we will agree the amount with you before we process the refund.

3. How to send the goods back

1. Email us and we give you the return address and a return reference. Do not send anything back without the reference — it can go astray in the warehouse.
2. Send the goods within 21 days of your cancellation notice.
3. Until the parcel reaches us it is your responsibility, so use a trackable service and keep the receipt.
4. Your refund is not conditional on us receiving the goods first. The 15-day deadline in Section 36 runs from your notice, and we honour it.

4. Who pays the return postage

Reason for the return	Who pays
You changed your mind	You
The goods are faulty or damaged	We do
We sent the wrong item, or the wrong quantity	We do
The goods do not match how we described them on the product page	We do
An item was missing from the parcel	We do — nothing to return, we send the missing item or refund it

Where we pay, send us the postage receipt and we add the amount to your refund. If the item is heavy or bulky, do not pay and claim — email us first and we arrange the collection at our cost.

5. Faulty, damaged, wrong or missing goods

1. Tell us within 7 days of receiving the parcel at info@azgrowshop.asia, with your order number, a short description of the problem, and a photograph of the item and of the outer packaging. Photographs let us claim against the carrier and settle your case faster. If you cannot photograph something, say so and we will find another way — we do not refuse a claim only because there is no photograph.
2. Once the problem is confirmed, you choose: a replacement, a repair, or a full refund including all delivery costs.
3. If you choose a replacement, we dispatch it as soon as the item is in stock and we tell you the date. If it will not be in stock within 14 days, you can switch to a refund.
4. Nothing in this policy limits your rights under the Consumer Protection Act B.E. 2522, the Product Liability Act B.E. 2551, or the Civil and Commercial Code. Where the law gives you more than this policy, the law wins.

6. Exchanges

We do exchange. Tell us within the 7-day period what you would rather have, and we either swap it directly — you pay or we refund any price difference — or refund you so you can reorder. Whichever you prefer.

7. How we pay the refund

Because you paid us by bank deposit, we refund by bank transfer to the account the money came from. If you want it sent to a different account, tell us in writing and give us the account name and number. We do not refund in store credit unless you ask for it.

We email you when the transfer goes out, with the date and the amount.

8. Orders we cancel

If we cancel your order — because we cannot supply the goods, or because a price was wrong and you did not want to proceed at the correct price — we refund everything you have paid us, including delivery, within 15 days. You are never left waiting on our own cancellation.

9. Questions and complaints

Email info@azgrowshop.asia or call +66 62 321 7355. We acknowledge within 1 business day and give you an answer or a clear next step within 7 business days.

If you are not satisfied, you can go to the Office of the Consumer Protection Board (สคบ.) on hotline 1166, or, for anything about fertiliser or agricultural chemical products, the Department of Agriculture (กรมวิชาการเกษตร) on hotline 1174.