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1. Where we deliver

We sell and deliver within the Kingdom of Thailand only — all 77 provinces. We do not ship abroad and we do not accept orders for delivery outside Thailand.

2. What delivery costs, and when you find out

Delivery is arranged after you place your order. We contact you with the available delivery options and the cost for your address and the weight of your order, and we do not dispatch until you have agreed that cost. You are never charged a delivery cost you have not agreed to first.

If you do not want to proceed once you know the delivery cost, tell us and we cancel the order and refund you in full. There are no other fees — no fuel surcharge, no remote-area surcharge, no handling fee and no packaging fee.

3. When we dispatch

We dispatch from our warehouse once two things are done: your bank deposit is confirmed, and you have agreed the delivery option under clause 2.

• Both confirmed before 15:00 on a business day → dispatched the same day
• Confirmed after 15:00, or at the weekend, or on a public holiday → dispatched the next business day

If an item turns out not to be in stock, we contact you the same day and you decide what to do — see clause 14.2 of our Terms of Service.

4. How long delivery takes

Orders within Thailand usually arrive 1–3 business days after dispatch. Heavy or bulky consignments sent by freight take longer, and we tell you the expected delivery date at the time we agree the delivery option with you, so you always have a date before you commit.

Heavy or bulky means sacks of growing media, cases of large-volume nutrients, and equipment that is too large or too heavy for a standard parcel courier. Those go by freight, and the freight company will normally telephone you before delivery to agree a time.

These are the carriers' normal service times, not something we control. If your order is going to run past the date we gave you, we contact you rather than leaving you to wonder.

5. Tracking

When we dispatch, we email you the carrier's name and your tracking number. You can follow the parcel on the carrier's own website. If the tracking has not moved for 48 hours, email us and we chase it.

6. Receiving your order

1. Someone must be at the delivery address to receive the goods. You can name a different recipient in the order notes.
2. Please check the parcel before you sign for it. If the outer box is crushed, torn or wet, note it on the carrier's delivery sheet or refuse the parcel, and tell us the same day — that makes a carrier claim much easier.
3. Risk in the goods passes to you when they are delivered to you or to someone you authorised to receive them, and not before. If a parcel is lost or destroyed in transit, that is ours to sort out, not yours.

7. If nobody is home

The carrier normally attempts delivery again the next business day and leaves a card. After the carrier's own number of failed attempts the parcel comes back to us. When that happens we contact you and either send it out again, or refund you in full if you would rather not proceed.

8. Changing the delivery address

Tell us before we dispatch and we change it at no cost. Once the parcel is with the carrier we will ask them to redirect it, but we cannot promise they will agree, and some carriers charge for a redirect. Please check the address at checkout — it is by far the easiest place to fix.

9. If your order does not arrive

Email info@azgrowshop.asia with your order number. We open a case with the carrier and keep you told. If the parcel is confirmed lost, you choose: we send the goods again, or we refund you in full including anything you paid for delivery. We do not make you wait for the carrier's claim to settle before we put it right.

10. If your order arrives damaged

Tell us within 7 days of receipt with your order number, a short description, and a photograph of the item and of the outer packaging. Once confirmed, you choose a replacement, a repair, or a full refund, and we arrange and pay for the return. The full procedure is in our Return and Refund Policy, clause 5.

11. Returns and cancellation

You may cancel within 7 days of receiving the goods, for any reason, and be refunded in full within 15 days of your notice. See our Return and Refund Policy, which sets out how to cancel and who pays the return postage.

12. Fertiliser and chemical products in transit

Liquid nutrients and chemical products are packed to the manufacturer's transport requirements. Some carriers restrict certain products, and if a carrier refuses a line on your order we tell you and offer either a freight alternative or a refund of that line. Store products as the label directs once they arrive — away from direct sun, out of reach of children and animals.

13. Questions

Email info@azgrowshop.asia or call +66 62 321 7355. We answer within 1 business day.